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Aeriandi expands secure voice services to offer NICE Nexidia Analytics

Aeriandi, a leading provider of secure voice services and NICE, a global leader in cloud and on-premises enterprise software solutions, including advanced customer analytics, have announced a strategic partnership. Under the terms of the partnership, Aeriandi’s customers will have access to an easy to implement speech analytics solution that can analyse both real-time and archived calls. Hosted in Aeriandi’s secure cloud platform, NICE’s Nexidia Analytics solution complements the company’s secure voice payment and voice recording solutions.

The contact centre environment is becoming increasingly complex as organisations balance the need to deliver a first-class customer experience with ever-tightening industry guidelines, such as those regulated by the Financial Conduct Authority (FCA).

The ability to analyse voice calls, either in real-time or using historical recordings, helps address these needs.  Analytics provides valuable insights into customer behaviour patterns, preferences, and needs – all of which can be used to help organisations optimise the customer experience.  It can also be used to ensure complete compliance as calls can be monitored to ensure call agents include all the necessary information during their conversations.

Tom Harwood, co-founder and Chief Product Officer at Aeriandi, said: “Contact centres are under increasing pressure, especially when it comes to security principles like PCI DSS, MiFID, GDPR, Dodd-Frank and so on.  As the volume of customer interactions via the contact centre continues to grow, that pressure is only going to go up.  NICE’s Nexidia Analytics solution can help alleviate some of the burden by giving contact centres an added layer of insight.  The proposition for our customers is simple: if your voice recordings are stored in the cloud – why not analyse them there too?”

Miki Migdal, president of the NICE Enterprise Product Group, commented: “The NICE Nexidia Analytics solution sets a new standard for enterprise-wide omnichannel analysis, delivering unmatched value as a principal driver of customer satisfaction and business improvement.  Through this new partnership, Aeriandi’s customer-base now has access to all of these benefits.  No integration is required and no additional software or hardware is needed as it’s all accessible via Aeriandi’s secure cloud platform.”

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About NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data.  NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.  Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

About Aeriandi

Aeriandi’s comprehensive voice security solutions deliver complete protection from the start to the end of every call.  Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain.  This is where Aeriandi can help.

Founded in 2002, its award-winning secure voice solutions are used by large corporates with highly complex infrastructures.  Solutions include call recording, archiving, PCI phone payments, fraud detection and speech analytics.

Aeriandi is the only hosted provider to process over £1 billion in payments per year.  Delivered 100% via the cloud, means faster deployment at lower cost with less business disruption.  Its cloud infrastructure means all of Aeriandi’s solutions are fully scalable and flexible, which means it is easily adapted to the changing needs of its customers’ business.

Aeriandi study highlights Brexit confusion over MiFID II compliance

Oxford, 3rd July 2017:  Results from a study of IT managers and decision makers and Risk & Compliance managers within UK financial services businesses, reveals there is significant confusion about the impact Brexit will have on MiFID II compliance.

First introduced by the EU in response to the 2008 financial crisis, MiFID II is a set of reforms for the financial industry designed to prevent history from repeating itself in the same way again.  The legislation is due to come into force in January 2018 and will place stringent requirements on call recording, transparency and disclosure in financial services.

With less than six months to go before the legislation comes into force, the study shows awareness about the impact of Brexit on MiFID II, one of the most significant updates to regulatory legislation in the European financial sector, is patchy, at best.

Key findings:

  • 25% said that they believe that leaving the EU will mean that their organisation will be exempt from MiFID II compliance
    • 70% of this group work in large enterprises with 100,000 plus employees
  •  14% stated they have no idea how Brexit impacts their requirement for compliance
  • Almost a quarter of those surveyed (22%) say that, although they feel they understand MiFID II legislation, they are not sure how it applies to their organisation

Tom Harwood, CPO and Co-Founder at Aeriandi, says: “Firms must realise MiFID II is no longer a distant dot on the horizon. Its 3 January 2018 deadline is now rapidly approaching and will have far-reaching implications for any firm dealing and processing financial instruments.”

“Compliance and IT teams will need to work together and determine whether they have adequate systems in place to implement the required processes and procedures for MiFID II compliance.   Many organisations will need to procure and roll out a new set of tools or risk significant financial penalties.”

About the Study

This study was carried out by research company Opinion Matters on behalf of Aeriandi.  It was conducted amongst a sample of 250 professionals working in the UK’s Financial Sector in companies which process payment transactions over the phone and have 1000+ employees.  The sample was split equally between Managers with Risk/Compliance in their job titles and IT Decision Makers/IT Managers

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About Aeriandi

Aeriandi’s comprehensive voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain.  This is where Aeriandi can help.

Founded in 2002, its award-winning secure voice solutions are used by large corporates with highly complex infrastructures.  Solutions include call recording, archiving, PCI phone payments, fraud detection and speech analytics.

Aeriandi is the only hosted provider to process more than £1 billion in payments per year. Delivered 100% via the cloud, means faster deployment at lower cost with less business disruption. Its cloud infrastructure means all of Aeriandi’s solutions are fully scalable and flexible, which means it is easily adapted to the changing needs of its customers’ business.

For more information on Aeriandi’s award winning solutions, please visit www.aeriandi.com.

Millnet Rebrands as Advanced Discovery

Advanced Discovery, a global eDiscovery and risk management company, today announced that Millnet has become part of the Advanced Discovery brand. Millnet, the largest and longest-established UK-headquartered eDiscovery firm, joined the Advanced Discovery family of companies in January 2016. Since the acquisition, Millnet has led the company’s global expansion, partnering with Advanced Discovery to expand and enhance the services provided to its UK-based and international clients.

“Our growing roster of global corporate clients expects to work with a global partner, expert in multijurisdictional and multinational matters,” states Jim Burke, CEO of Advanced Discovery. “We are uniting under one brand to reflect our unified solution set and expert advisors, now available wherever our clients need us to be.”

“We are thrilled to be part of the Advanced Discovery brand,” states Julia Chain, UK managing director and executive VP, International of Advanced Discovery. “Our teams already share the same values and commitment to client success. While the Millnet brand has served us extremely well for more than 20 years, we will now have a name that has come to reflect the best in eDiscovery and risk management innovation.”

The company’s UK-based paper discovery and digital printing services will be marketed as Millnet Document Services.

For more information on Advanced Discovery, visit www.advanceddiscovery.co.uk.

Advanced announces acquisition to accelerate cloud adoption

British software and services company Advanced has today announced the acquisition of Hudman, developers of CentralERP®, a cloud-based software-as-a-service (SaaS) Enterprise Resource Planning (ERP) system. The acquisition demonstrates Advanced’s commitment to a cloud-first strategy that will deliver a suite of cloud-based SaaS solutions to market, as well as deepen its reach into the SME business sector.

Hudman has an established track record with a small yet proven customer base across a number of industries. Its cloud ERP solution covers the entire business process, from accounts and payroll, to operations, stock, customers and supply chain.

Gordon Wilson, CEO at Advanced, comments: “This acquisition represents the first public step in the company’s next chapter. Our business transformation over the last 12-18 months means we are well placed to focus on accelerating our growth, and extending our delivery of solutions in the cloud representing the single biggest opportunity for us and our customers. Cloud technology is fast becoming the right choice for many organisations to drive efficiencies, manage costs, innovate and grow. It’s important we help them embrace the cloud to secure this competitive edge.”

David James, CEO at Hudman Solutions, comments: ‘This announcement represents a significant step forward in terms of the breadth and development of offering to our customers. We passionately believe the strength of our solution, and the value it offers to customers, will only increase by being part of the Advanced portfolio. Our cloud first approach complements Advanced’s strategy and its ambitious growth plans. We are excited to be joining such an innovative company and being part of the next phase of the journey.”

Jon Wrennall, CTO at Advanced, concludes: “We’re seeing an increasing number of newer businesses that either have a cloud-first strategy – in that they’ve never invested in a fully integrated on-premise infrastructure – or want to move quickly to the cloud to take advantage of all the benefits that make SaaS solutions so attractive. Integrating Hudman’s technology and skill set into our existing product roadmap will ensure we support smaller organisations to positively disrupt their business and make a difference to the services they offer to their customers.”

Duties Of Directors Under Cyprus Companies Law

Cyprus Companies Law (Cap. 113) provides that every private company shall have at least one director and every public company shall have at least two directors (s.170). Furthermore, every company must have a secretary and a sole director shall not be also secretary. However, in the case of a single-member private liability company the sole director can be also the company secretary (s.171).

According to section 174 of Cap.113, the acts of a director or manager are valid notwithstanding any defect which may afterwards be discovered in his/her appointment or qualification. Since directors have powers to take important decisions several duties are imposed on them so that to guarantee that the companies’ interests are well-protected.

Duties of Directors:
a.Fiduciary Duty
b.Duty to exercise skill and care
c.Statutory Duties

It should be clarified that there is no difference in principle between executive, non-executive or nominee directors. Have in mind that the duties owed by the Directors are owed to the company and not to individual shareholders.

Fiduciary Duty:
According to the Law, a Director owes a duty to the company to act in good faith in the best interests of the company. This duty is known as the ‘fiduciary duty’. In other words, the director is obliged to promote the profitability of the company and protect company’s interest.

The principal duty of the director is to act in the best interests of the company as a whole, and that is usually taken to denote the interest of shareholders both present and future.

In practice, the fiduciary duty can be explained as follows:
1.Directors shall act in good faith in what they consider to be the interests of the company.
2.Directors must act in accordance with company’s constitution, i.e. the memorandum of articles and association, and shall exercise their powers only for the purposes allowed by law.
3.Directors must not use company property, information or opportunity for their own or anyone else’s interest, unless allowed to by the company’s constitution or in particular cases where such use has been disclosed to the company in general meeting and the company has approved it.
4.Directors shall not agree to restrict their powers to exercise an independent judgement. Nevertheless, if they consider in good faith that this it is in the interests of the company for a transaction to be entered into, they may restrict their powers to exercise an independent judgement by agreeing to act in a precise way to attain this.
5.In case there is a conflict between directors’ interests or duties and the interests of the company, then directors are obliged to account to the company for any benefit they receive from the transaction. Nonetheless, directors are not obliged to account for the benefit if they are allowed to have that interest by company’s constitution, or the interest has been disclosed and approved by the company in general meeting.
6.Directors must act fairly as between the members of the company.
7.In the course of a winding up of a company it appears that directors continue to allow a company to incur credit even though they knew or ought to have known that the company had no reasonable prospect of paying, then following the sections 307 and 312 of Cap.113, they may become personally liable for that credit unless they can prove that they have taken every step, in order to minimise and/or eliminate the possible loss.

Duty to exercise skill and care:

The modern approach to the duty of care is defined in Re D’ Jan of London Limited [1993] B.C.C. 646, a leading English company law case related to directors’ duty of care. ‘The conduct of: a reasonably diligent person means a person having both (a) the general knowledge, skill and experience that may reasonably be expected of a person carrying out the same functions as carried out by that director in relation to the company, and (b) the general knowledge, skill and experience that that director has’.

However, the absence of clear authority makes it difficult to define exactly what the above definition entails. The first part of the definition indicates an ‘objective’ or a ‘benchmark’ test of what ‘the reasonable person’ might expect of a director in specific circumstances. The second part of the test requires that in case that particular director has a particular skill or level of experience, then he/she is obliged to exercise that particular skill in addition to the benchmark test.

Statutory Duties:
Directors have several statutory duties imposed by the Companies Law and other legislation, i.e. the Income Tax, VAT, Customs& Excise Legislation, Health and Safety, and Environmental legislation.

The statutory liabilities imposed under the Companies Law to directors regarding the company, its shareholder or to the public are:
•Register of Directors and Secretary (s. 192);
•Register of Directors interests (s. 187);
•Disclosure of payment for loss of office made in connection with transfer of shares in company (s.185);
•Disclosure of interests in contracts (s.191);
•Loans to directors (s. 188-189);
•Prospectus offers (s.31-.39);
•Pre-emption rights /Transfer of shares (s.71 – 82);
•Fraudulent trading (s.311);
•Profit and loss account and balance sheet (s.142);
•Falsification of books or destroying company documents (s.308);
•Duties antecedent to or in course of winding up (s.207, s. 213);
•Directors report and annual return (s.151);
•Financial Statement available for review and investigation (s 141);

Have in mind that:
Pursuant to Companies Law, breach of director’s duties is a criminal offence with penalties ranging from a default fine to two years imprisonment. Moreover, the directors are liable to personally compensate the company in respect of any loss caused by the breach of their duties. Regarding tax-related offences, directors may be liable for prosecution by the Inland Revenue or Customs& Excise Department.

Do I Have a Case? Three Points to Help You Know

For personal injury attorneys, one of the most frequent questions is whether or not a client has a case. For example, a client will call or be in one of our free consultations and will say, “I recently got in an accident, these are the details, do I have a case?” This inquiry should include a personal injury attorney. Determining whether or not you have a case is largely dependent on some of the unique factors in the case. Thus, this article is not meant to take the place of a consultation with an attorney, but in general, there are three things that will help you know:

1. WAS IT YOUR FAULT? Essentially, did someone wrong you? Were you the victim of the accident because someone was reckless? In legal cases, the term lawyers use to determine fault is called “negligence.” When someone is negligent, it means they are not reasonably prudent. For example, blowing through a red light, driving at excessive speeds, or running onto the sidewalk are all examples of negligence. In these situations, someone is careless. Negligence is the first thing you will want to look for if you have been in an accident. It is an important distinction to determine if you have a case. If you are negligent, you are legally liable for the ensuing harm and damage that you may cause another person.

2. YOU HAVE TO BE INJURED. If someone almost hit you, that is not an injury, and you don’t have a case. You have to suffer some damage whether it a physical injury to your person or property damage to your vehicle. When calculating damages in a personal injury case, one has to consider the losses suffered by the injured person. When injured, this leads to medical expenses, property damage, as well as things like lost wages, caused from missing work due to the injury.

3. THE ACCIDENT HAS TO CAUSE THE INJURY. Unfortunately, this is usually the most complicated part of a case. At the Advocates Law, this is where we fight a lot of our battles. For example, if someone has an issue with his/her neck that is slowly improving, but he/she is involved in a car accident, and the neck problem gets worse, how much of this was pre-existing and how much is the result of the accident? One must be able to prove that it was the accident that caused the injury. Frequently, we battle over whether the accident was sufficient to cause such injuries. At the Advocates, we have seen accident victims with little bumps that cause acute pain. An illustration was a woman who was bumped; you could hardly see her injury. It turned out that she had fractured her neck and had to have emergency surgery the next day. Such injuries can be deceptive.

There are likely hundreds of online formulas to determine if you have a case. For us at the Advocates Law, this is probably the most basic and useful three steps for discovering if you have a case. Unfortunately, sometimes these formulas do not account for key fine points in your case. Each case is different; therefore, the best advice is to meet with a personal injury attorney in a consultation. At the Advocates, for example, our attorneys have handled hundreds of cases and will know pretty well if you have a case or not. Many personal injury firms, like ours, offer free consultations, so there is no risk for you. In your meeting, your attorney will be able to assess your case and help determine what you should do next.

How to ensure non-NHS health care organisations are prepared for CQC registration

Registering with the Care Quality Commission (CQC) is compulsory for all providers of health and social care in England, not just those as part of the NHS, and it is against the law not to do so. The provider can be an individual, a partnership or an organisation and knowing which of these legal entities applies is important. The CQC’s aims are to set standards, ensuring that they are met and, where possible, improved upon. With a growing number of non-health care organisations, these standards exist in order to protect users and improve their experiences of health and social care.

Providers should be prepared to register by understanding what is involved in the application process, what information should be given and how much it costs. Here are a few pointers to give providers an idea of how to get ready for registration.

Getting the right checks
Applying for a CQC-countersigned DBS check is the first absolute must when it comes to preparing. This covers individuals who carry on or manage a care service, all partners, and registered managers. To avoid common mistakes that will hinder registration, visit the CQC website.

Stating the purpose
Providers should be in a position to describe what they do, where they do it and who they do it for so that they can write this in their statement of purpose. This statement also includes some of the details listed below.

Understanding ‘regulated activities’
Organisations need to be aware of the 14 health care services that are regulated by the CQC and then consider which of these ‘regulated activities’ they will continue with.

Having a registered manager
Alongside this, at least one registered manager must be in place to manage the regulated activities. This person must work routinely in the activities and have some legal responsibility in relation to their position. The new registered manager should apply at the same time as the new provider.

Who can be contacted
It is important that the organisation has a nominated individual who can be contacted about the regulated activities and has some supervision responsibilities for these. It is advised that this person is not the registered manager if it can be avoided.

Where the activities take place
A regulated activity might be carried out as one service but at many locations. In this case, the locations must be clearly stated as this is a declaration about compliance with the relevant activity standards at each location.

Supporting the application
Providers need to know how to get hold of policies that can support their application, such as those on Management, Safeguarding and Governance. There will also need to be some evidence of the registered manager’s position.

Providing references
Individual providers need to supply details of employment history and medical fitness, whilst
partnerships need to supply the same information for all partners. However, organisations do not need to supply this information for their nominated individual.

Covering the fees
Applicants need to be aware of the fees involved as this will need to be paid on the same date each year. The fee amount depends on the type of provider and how many people benefit from the service.

Applications for registration are made online via the CQC website, where there are also a number of guidance documents to help with registration.

Registering with the CQC may seem like a lengthy and cumbersome procedure. However, it is worth bearing in mind that they are looking for ‘fitness’ and compliance with the relevant regulations, and if applicants are found to be non-compliant they will have their application refused. There are many conditions that the CQC needs to consider so it is worth taking the time to prepare and get registration right first time.

Legal aid changes offer vital lifeline for domestic violence victims

The decision to lift strict time limits placed on obtaining legal aid for domestic violence court hearings has been a long time coming, and is set to offer a vital lifeline to vulnerable victims who have previously been afraid to take their abusers to court. The ruling, which was announced in February 2017, means that thousands of men and women who have faced abuse – some possibly for years – are more likely to see the the perpetrators brought to justice.

Following a speech by Theresa May promising a new law to increase prosecutions for domestic violence, the decision looks to change widely criticised rules (and rightly so) that meant victims seeking legal representation in family court hearings – where they are often forced to confront their abuser – had to demonstrate they had been targeted in the last five years in order to qualify for legal aid.

Giving more victims the opportunity to take their cases to court, the ruling is, in my opinion, simply common sense. The purpose of legal aid is to ensure that everyone in society has access to justice, and as they stood, the rules were leaving a number of victims vulnerable to further abuse.

The announcement follows a Judicial Review against the government brought by charity Rights of Women in 2016 in an attempt to turn the spotlight on the previous rules. Notably, it means that the Ministry of Justice will now accept new types of evidence in domestic violence proceedings, including statements from organisations working with domestic violence victims, housing associations and solicitors.

Removing the five-year limit, as well as the admission of fresh categories of evidence, is set to provide much-needed help for victims who have previously found themselves deprived of legal advice and representation in family disputes, such as those involving custody and contact with children issues.

Rights of Women provided evidence as part of its legal case that revealed as many as 40% of female survivors of abuse could not meet the existing legal aid requirements. This meant that many vulnerable victims were forced to face their abuser in court.

It spoke of a case involving a woman who had been raped and beaten by her former husband and had been refused legal aid for a hearing in which he had applied for contact with their children. I have dealt with a variety of cases involving domestic violence and believe the removal of this time limit will lead to a brighter future for victims who have previously been unable to fight for justice.

In 2015, the Commons Justice Select Committee produced a report that found more than a third of domestic violence victims could not provide the evidence required to gain legal aid. Last year, the Ministry of Justice extended the time limit for those suffering from domestic violence, or those at risk of domestic violence, from two years to five.

It is vital that those at risk of domestic violence fully understand that they are able to access legal aid for advice on their rights and options, as well as assistance to better understand the negotiations and paperwork involved. Those eligible can seek legal representation in cases where they are at risk of losing their home, as well as on their finances if they have been in an abusive relationship.

In my time as a solicitor I have handled many domestic violence cases and I know all too well the psychological damage that abuse can cause. Domestic violence has no ‘typical victim’; both men and women in either heterosexual or homosexual relationships can be affected, and it’s high time changes were made to give these people a voice.

The treatment of domestic violence victims during legal proceedings can shape their lives and recovery afterwards. This is why I am also in favour of a separate move in which the family courts are expected to announce further developments that will reduce the suffering of victims of serious crimes, spanning further afield than domestic violence.

At present, the law states that victims who provide a prerecorded video testimony of their ordeal in a criminal case cannot present the tape for use as evidence in the family court. Instead, they are asked to deliver a fresh account, which can cause them to relive the trauma they have experienced. The rule changes mean that existing recorded testimonies from the crown course will be accepted.

I am hopeful that the changes are a signal of a renewed commitment from the government to address the entire landscape of domestic violence provision more proactively. Politicians had previously committed to protecting the victims and their families at risk of domestic abuse, however a significant number of victims remain at risk under the existing rules, which can be incredibly restrictive and confusing. The decision to change the rules will enable efficient and targeted legal advice to be given to the individuals who are most in need – resulting in saved costs, time and lives.

The impact of domestic violence is long-lasting, and victims often find they are unable to form close relationships for many years, if ever, afterwards. However, legal aid provides for representation in proceedings, enabling domestic abuse survivors to escape from abusive relationships and to protect their children, as well as to better manage their finances. The judgement will help to ensure they can achieve vital access to justice.

FLETCHERS SOLICITORS TEAMS UP WITH LEADING FINANCIAL ADVISOR TO LAUNCH NEW FINANCIAL ADVICE SERVICE

Leading medical negligence and serious injury law firm, Fletchers Solicitors, has partnered with Frenkel Topping to offer a bespoke financial advice service to its personal injury and clinical negligence clients.

Fletchers Financial Investment Services (FFIS) has been created to provide specialist financial advice and support to clients following the settlement of their claim.

With clients often requiring additional guidance when it comes to deciding how best to manage their compensation after the claim has settled, the firm decided to extend its offering and provide high-quality financial support after damages have been awarded.

Fletchers teamed up with Frenkel Topping, a leading Independent Financial Advisor with over 35 years’ experience that specialises in financial advice for personal injury and medical negligence claims, to create a service that would provide financial protection and reassurance.

FFIS will offer specialist financial advice and protection on the investment of claim settlements, as well as full guidance on receiving welfare benefits and setting up personal injury trusts. It will also provide clients with advice on how to effectively budget or invest their compensation to ensure future expenditure will be covered throughout their lifetime, therefore giving them peace of mind.

Adrian Denson, Director of Serious Injury at Fletchers Solicitors, said: “We strive to provide a first-class service to all of our clients to effectively support them through the entire claims process. Based on our many years’ experience, we know that clients often require additional support and advice once their claim has been settled and compensation has been awarded. Whether that’s understanding how best to utilise their settlement, how to adjust to their new lifestyle or ensuring they are financially stable.

“For this reason, we wanted to create a service that would help us extend our support to our clients. We searched long and hard to find a partner with the same exceptionally high standards as ours that would help us to provide long-term financial advice and support to our clients. We found these qualities in Frenkel Topping and we know that we will be placing our clients in safe, expert hands.”

Richard Fraser, MD of Frenkel Topping Group, said: “I am delighted that our two businesses have agreed this new partnership to help support victims of serious injury and medical negligence after their claims have settled. Through FFIS, we are now able to help guide Fletchers’ clients along their journey, giving them peace of mind that their finances are protected and their long-term needs will be met.

“We’re particularly excited to be working closely with Fletchers Solicitors and we hope to build on our relationship so we can continue to support each other well into the future.”

For more information, please visit: www.fletcherssolicitors.co.uk