Category Archives: News Bulletin

Aeriandi expands secure voice services to offer NICE Nexidia Analytics

Aeriandi, a leading provider of secure voice services and NICE, a global leader in cloud and on-premises enterprise software solutions, including advanced customer analytics, have announced a strategic partnership. Under the terms of the partnership, Aeriandi’s customers will have access to an easy to implement speech analytics solution that can analyse both real-time and archived calls. Hosted in Aeriandi’s secure cloud platform, NICE’s Nexidia Analytics solution complements the company’s secure voice payment and voice recording solutions.

The contact centre environment is becoming increasingly complex as organisations balance the need to deliver a first-class customer experience with ever-tightening industry guidelines, such as those regulated by the Financial Conduct Authority (FCA).

The ability to analyse voice calls, either in real-time or using historical recordings, helps address these needs.  Analytics provides valuable insights into customer behaviour patterns, preferences, and needs – all of which can be used to help organisations optimise the customer experience.  It can also be used to ensure complete compliance as calls can be monitored to ensure call agents include all the necessary information during their conversations.

Tom Harwood, co-founder and Chief Product Officer at Aeriandi, said: “Contact centres are under increasing pressure, especially when it comes to security principles like PCI DSS, MiFID, GDPR, Dodd-Frank and so on.  As the volume of customer interactions via the contact centre continues to grow, that pressure is only going to go up.  NICE’s Nexidia Analytics solution can help alleviate some of the burden by giving contact centres an added layer of insight.  The proposition for our customers is simple: if your voice recordings are stored in the cloud – why not analyse them there too?”

Miki Migdal, president of the NICE Enterprise Product Group, commented: “The NICE Nexidia Analytics solution sets a new standard for enterprise-wide omnichannel analysis, delivering unmatched value as a principal driver of customer satisfaction and business improvement.  Through this new partnership, Aeriandi’s customer-base now has access to all of these benefits.  No integration is required and no additional software or hardware is needed as it’s all accessible via Aeriandi’s secure cloud platform.”

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About NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data.  NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.  Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

About Aeriandi

Aeriandi’s comprehensive voice security solutions deliver complete protection from the start to the end of every call.  Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain.  This is where Aeriandi can help.

Founded in 2002, its award-winning secure voice solutions are used by large corporates with highly complex infrastructures.  Solutions include call recording, archiving, PCI phone payments, fraud detection and speech analytics.

Aeriandi is the only hosted provider to process over £1 billion in payments per year.  Delivered 100% via the cloud, means faster deployment at lower cost with less business disruption.  Its cloud infrastructure means all of Aeriandi’s solutions are fully scalable and flexible, which means it is easily adapted to the changing needs of its customers’ business.

Aeriandi study highlights Brexit confusion over MiFID II compliance

Oxford, 3rd July 2017:  Results from a study of IT managers and decision makers and Risk & Compliance managers within UK financial services businesses, reveals there is significant confusion about the impact Brexit will have on MiFID II compliance.

First introduced by the EU in response to the 2008 financial crisis, MiFID II is a set of reforms for the financial industry designed to prevent history from repeating itself in the same way again.  The legislation is due to come into force in January 2018 and will place stringent requirements on call recording, transparency and disclosure in financial services.

With less than six months to go before the legislation comes into force, the study shows awareness about the impact of Brexit on MiFID II, one of the most significant updates to regulatory legislation in the European financial sector, is patchy, at best.

Key findings:

  • 25% said that they believe that leaving the EU will mean that their organisation will be exempt from MiFID II compliance
    • 70% of this group work in large enterprises with 100,000 plus employees
  •  14% stated they have no idea how Brexit impacts their requirement for compliance
  • Almost a quarter of those surveyed (22%) say that, although they feel they understand MiFID II legislation, they are not sure how it applies to their organisation

Tom Harwood, CPO and Co-Founder at Aeriandi, says: “Firms must realise MiFID II is no longer a distant dot on the horizon. Its 3 January 2018 deadline is now rapidly approaching and will have far-reaching implications for any firm dealing and processing financial instruments.”

“Compliance and IT teams will need to work together and determine whether they have adequate systems in place to implement the required processes and procedures for MiFID II compliance.   Many organisations will need to procure and roll out a new set of tools or risk significant financial penalties.”

About the Study

This study was carried out by research company Opinion Matters on behalf of Aeriandi.  It was conducted amongst a sample of 250 professionals working in the UK’s Financial Sector in companies which process payment transactions over the phone and have 1000+ employees.  The sample was split equally between Managers with Risk/Compliance in their job titles and IT Decision Makers/IT Managers

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About Aeriandi

Aeriandi’s comprehensive voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain.  This is where Aeriandi can help.

Founded in 2002, its award-winning secure voice solutions are used by large corporates with highly complex infrastructures.  Solutions include call recording, archiving, PCI phone payments, fraud detection and speech analytics.

Aeriandi is the only hosted provider to process more than £1 billion in payments per year. Delivered 100% via the cloud, means faster deployment at lower cost with less business disruption. Its cloud infrastructure means all of Aeriandi’s solutions are fully scalable and flexible, which means it is easily adapted to the changing needs of its customers’ business.

For more information on Aeriandi’s award winning solutions, please visit www.aeriandi.com.

Millnet Rebrands as Advanced Discovery

Advanced Discovery, a global eDiscovery and risk management company, today announced that Millnet has become part of the Advanced Discovery brand. Millnet, the largest and longest-established UK-headquartered eDiscovery firm, joined the Advanced Discovery family of companies in January 2016. Since the acquisition, Millnet has led the company’s global expansion, partnering with Advanced Discovery to expand and enhance the services provided to its UK-based and international clients.

“Our growing roster of global corporate clients expects to work with a global partner, expert in multijurisdictional and multinational matters,” states Jim Burke, CEO of Advanced Discovery. “We are uniting under one brand to reflect our unified solution set and expert advisors, now available wherever our clients need us to be.”

“We are thrilled to be part of the Advanced Discovery brand,” states Julia Chain, UK managing director and executive VP, International of Advanced Discovery. “Our teams already share the same values and commitment to client success. While the Millnet brand has served us extremely well for more than 20 years, we will now have a name that has come to reflect the best in eDiscovery and risk management innovation.”

The company’s UK-based paper discovery and digital printing services will be marketed as Millnet Document Services.

For more information on Advanced Discovery, visit www.advanceddiscovery.co.uk.

Advanced announces acquisition to accelerate cloud adoption

British software and services company Advanced has today announced the acquisition of Hudman, developers of CentralERP®, a cloud-based software-as-a-service (SaaS) Enterprise Resource Planning (ERP) system. The acquisition demonstrates Advanced’s commitment to a cloud-first strategy that will deliver a suite of cloud-based SaaS solutions to market, as well as deepen its reach into the SME business sector.

Hudman has an established track record with a small yet proven customer base across a number of industries. Its cloud ERP solution covers the entire business process, from accounts and payroll, to operations, stock, customers and supply chain.

Gordon Wilson, CEO at Advanced, comments: “This acquisition represents the first public step in the company’s next chapter. Our business transformation over the last 12-18 months means we are well placed to focus on accelerating our growth, and extending our delivery of solutions in the cloud representing the single biggest opportunity for us and our customers. Cloud technology is fast becoming the right choice for many organisations to drive efficiencies, manage costs, innovate and grow. It’s important we help them embrace the cloud to secure this competitive edge.”

David James, CEO at Hudman Solutions, comments: ‘This announcement represents a significant step forward in terms of the breadth and development of offering to our customers. We passionately believe the strength of our solution, and the value it offers to customers, will only increase by being part of the Advanced portfolio. Our cloud first approach complements Advanced’s strategy and its ambitious growth plans. We are excited to be joining such an innovative company and being part of the next phase of the journey.”

Jon Wrennall, CTO at Advanced, concludes: “We’re seeing an increasing number of newer businesses that either have a cloud-first strategy – in that they’ve never invested in a fully integrated on-premise infrastructure – or want to move quickly to the cloud to take advantage of all the benefits that make SaaS solutions so attractive. Integrating Hudman’s technology and skill set into our existing product roadmap will ensure we support smaller organisations to positively disrupt their business and make a difference to the services they offer to their customers.”

FLETCHERS SOLICITORS TEAMS UP WITH LEADING FINANCIAL ADVISOR TO LAUNCH NEW FINANCIAL ADVICE SERVICE

Leading medical negligence and serious injury law firm, Fletchers Solicitors, has partnered with Frenkel Topping to offer a bespoke financial advice service to its personal injury and clinical negligence clients.

Fletchers Financial Investment Services (FFIS) has been created to provide specialist financial advice and support to clients following the settlement of their claim.

With clients often requiring additional guidance when it comes to deciding how best to manage their compensation after the claim has settled, the firm decided to extend its offering and provide high-quality financial support after damages have been awarded.

Fletchers teamed up with Frenkel Topping, a leading Independent Financial Advisor with over 35 years’ experience that specialises in financial advice for personal injury and medical negligence claims, to create a service that would provide financial protection and reassurance.

FFIS will offer specialist financial advice and protection on the investment of claim settlements, as well as full guidance on receiving welfare benefits and setting up personal injury trusts. It will also provide clients with advice on how to effectively budget or invest their compensation to ensure future expenditure will be covered throughout their lifetime, therefore giving them peace of mind.

Adrian Denson, Director of Serious Injury at Fletchers Solicitors, said: “We strive to provide a first-class service to all of our clients to effectively support them through the entire claims process. Based on our many years’ experience, we know that clients often require additional support and advice once their claim has been settled and compensation has been awarded. Whether that’s understanding how best to utilise their settlement, how to adjust to their new lifestyle or ensuring they are financially stable.

“For this reason, we wanted to create a service that would help us extend our support to our clients. We searched long and hard to find a partner with the same exceptionally high standards as ours that would help us to provide long-term financial advice and support to our clients. We found these qualities in Frenkel Topping and we know that we will be placing our clients in safe, expert hands.”

Richard Fraser, MD of Frenkel Topping Group, said: “I am delighted that our two businesses have agreed this new partnership to help support victims of serious injury and medical negligence after their claims have settled. Through FFIS, we are now able to help guide Fletchers’ clients along their journey, giving them peace of mind that their finances are protected and their long-term needs will be met.

“We’re particularly excited to be working closely with Fletchers Solicitors and we hope to build on our relationship so we can continue to support each other well into the future.”

For more information, please visit: www.fletcherssolicitors.co.uk

The legal sector benefits from cloud innovation through partnership between iland and managed services provider Wavex

Wavex migrates Thames Valley based solicitor B P Collins to the iland secure cloud with no downtime and no impact to ‘business as usual’ operations

LONDON, UK – 10th January 2016 – iland, an award-winning enterprise cloud infrastructure provider and Wavex, a London based managed services provider have partnered to provide small to medium sized businesses in the legal and other sectors with end-to-end IT services that include iland’s cloud hosting and Disaster-Recovery-as-a-Service (DRaaS) solutions.

Companies come to leading managed services provider Wavex with IT or business challenges and a strong desire to get more value from IT – but not necessarily with the expertise to know how to achieve this. Wavex employs a consultative approach to make IT a strategic enabler for its clients, recommending strategies and services across the full IT spectrum from infrastructure to applications, to strategy and risk models.

Wavex recognised the increasing importance of cloud services for its customers and was impressed with the security, availability, support and visibility of the iland cloud platform as well as the robustness of the iland DRaaS solution, which has been recognised by leading industry analysts Gartner and Forrester. As a result, Wavex sought a partnership with iland to fast-track cloud adoption for its customers and keep the Wavex focus on IT innovation, not infrastructure.

“Now we don’t have to worry about hardware,” said Gavin Russell, CEO of Wavex. “iland is the infrastructure expert and it’s better for our business to rely on the iland secure cloud while we focus on optimising the IT strategy for our customers. iland’s technical solution is incredibly strong and it is innovating where others are stagnating – that’s what we need to help our customers succeed.”

IT has become increasingly important to the legal sector – after all, if IT is not running, the legal firms are not billing. Cloud represents a great opportunity for small and medium-sized legal practices to achieve the type of IT innovation and agility previously only available to larger firms – and Wavex has been quick to recognise this.

Brian Ussher, president for iland comments: “iland is proud to partner with Wavex to help drive cloud adoption across its customer base. We’ve been impressed with the customer focus of the Wavex team and its deep business and technical knowledge of how to transform IT organisations with cloud services.”

As a result of the new partnership, a solicitors’ practice, B P Collins LLP, is now leveraging the iland secure cloud having enlisted the help of Wavex. Based in the Thames Valley, B P Collins works with individuals and organisations to provide a range of services from securing international acquisitions to supporting individual needs and safeguarding clients’ interests. B P Collins approached Wavex to help deploy a critical new business application in a very short time frame. It needed to migrate to a new platform that offered high availability SLAs and was low risk to the business – as well as implement a reliable IT disaster recovery strategy.

Imran Shah, IT manager of B P Collins explains: “Wavex demonstrated a deep understanding of project delivery. The technical design of what was needed for the B P Collins migration was accurate and client focused. Choosing the right cloud provider and company to manage your IT services is critical. Wavex has proven to be the right choice across the board – from system design to infrastructure reliability to project delivery and support.”

Wavex also provides B P Collins with iland’s cloud-based disaster recovery solution. The iland secure cloud integrates with Zerto to provide a (DRaaS) solution that replicates data at the hypervisor-level using any tier of storage.

The iland cloud services provided by Wavex offer B P Collins tangible business benefits that include:

• Fast migration – The ability to deploy a critical new business app in a very short time frame. Thanks to iland, Wavex was able to get B P Collins up and running on the new platform with no downtime and no impact on day to day operations; something that other providers were not able to guarantee.

• A highly available solution – 100 percent infrastructure availability and SLAs meant this was low risk to the business.

• Security – With the need to avoid increasingly sophisticated hackers and ransomware attacks, IT security is a top priority for B P Collins. The Wavex services combine the advanced security features of the iland cloud spanning encryption, vulnerability scanning, intrusion detection and more, with APEX® Secure, which Wavex developed to provide vulnerability assessments of a customers’ entire IT environment.

• A DR solution that is easily tested – The iland cloud console enables Wavex to conduct non-intrusive DR testing for B P Collins whenever required.

• A cost-effective DR solution – As an SMB, B P Collins needed a solution that was cost-effective. With the iland Zerto DRaaS solution, Wavex can provide B P Collins with a low per-VM licence fee and pay-as-you-go pricing.

• A Recovery Point Objective (RPO) of only 20 seconds has been achieved – Leveraging the streamlined testing capabilities of the solution, B P Collins can quickly recover from an IT incident, achieving Recovery Time Objectives (RTO) of just 30 minutes. This RTO and RPO speed far surpasses the recovery windows provided by other DR solutions.

• Geographic diversity – failover to two geographically diverse UK iland cloud locations – In the event on an incident B P Collins is able to automate the entire failover and failback process, reducing the errors of manual failback, lowering data loss, and ensuring data integrity.

For more information on iland’s enterprise cloud and disaster recovery services, go to:
iland Secure Cloud Hosting
iland Disaster-Recovery-as-a-Service
Gartner’s 2016 Magic Quadrant for Disaster Recovery as a Service

For more information on how Wavex ensures IT is a strategic enabler with end-to-end services, go to:
Wavex

TV’s The Apprentice demonstrates that outdated assessments are failing jobseekers and employers

Lord Sugar’s assessment processes in The Apprentice are outdated and failing to both identify the right person for the position and provide an adequate candidate experience, according to global talent acquisition and management firm, Alexander Mann Solutions.

In an analysis of the practices carried out in the popular BBC show, the firm has claimed that the tasks are proving to be detrimental to assessing the core competency skills of each individual as they focus heavily on one attribute: sales ability.

These assessments have been used repeatedly since the series began over ten years ago. Since then, the format of the show and the final prize has changed drastically, yet the tasks remain relatively similar. As a result, candidates without an aptitude for sales are exiting the process at an early stage, regardless of the business plan they have to offer.

Simon Lythgoe, Head of Consulting at Alexander Mann Solutions, explains how sticking to the same, outdated task is producing a less than favourable result.

“Historically, companies have invested a significant amount of time and money into implementing robust assessment processes, but fail to update these once the initial work has been carried out. However, corporate cultures, skills requirements and talent expectations change regularly and assessments need to reflect this. By sticking with the same old processes, employers are likely to be alienating perfectly suitable candidates and even damaging their employer brand due to the lack of individuality that a candidate experiences.”

“The Apprentice started back in 2005 and the whole format of the show has changed since then. As a result, Lord Sugar is arguably looking for a completely different candidate. Yet the tasks remain the same. What we’re seeing as a result is many of the individuals being eliminated because they can’t sell products on a stall, for example, when their business plan may have nothing to do with such techniques. This is simply inefficient and wastes the time of the hirer and candidate alike. While it does arguably make for good TV, the fact that viewing figures have consistently dropped suggests it’s time for Lord Sugar to rethink his assessment processes.”

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About Alexander Mann Solutions

We are Alexander Mann Solutions and we’re passionate about helping companies and individuals fulfil their potential through talent acquisition and management. Today, over 3,000 of our talent acquisition and management experts are partnering with our blue-chip clients across multiple sectors and in more than 80 countries. Delivering a distinctive blend of outsourcing and consulting services, our unrivalled experience, capability and thought leadership helps our clients attract, engage and retain the talent they need for business success.

Carly Smith
BlueSky PR
T: +44 (0)1582 790 708
E: carly@bluesky-pr.com
W: www.bluesky-pr.com

LAW FIRM PARTNERS WITH UNIVERSITY IN LANDMARK INNOVATION PROJECT

Fletchers Solicitors, the UK’s leading medical negligence and serious injury law firm, has partnered with the University of Liverpool as part of a landmark project to develop future tech innovations for the legal sector.

 

As part of the project, Fletchers Solicitors is recruiting two PHD students to work alongside their in-house software programmers and the computer science department at the University of Liverpool to explore and develop Artificial Intelligence (AI) innovations – systems that can perform tasks normally requiring human intelligence. The aim of these systems is to help improve efficiencies for law firms so they can provide better services to their clients.

 

The Southport-based firm has received £225,000 in public funding from Innovate UK, a government organisation that works with companies across the UK to drive forward technology and innovation, as part of its ‘Knowledge Transfer Partnerships’ programme.

 

Fletchers’ systems director, Dan Taylor, approached the University of Liverpool and Innovate UK to get involved in the programme, which helps businesses with a strategic need to innovate and grow by linking them with a university so both parties can work together on a specific project.

 

Fletchers Solicitors will also be matching the investment figure provided by Innovate UK as part of the funding criteria.

 

Ed Fletcher, CEO of Fletchers Solicitors, said: “The legal sector is renowned for being years behind most industries when it comes to innovation in technology. However, now is the time to start taking notice of what other sectors are doing and consider how this could be used to help our businesses improve.

 

“As we move towards a more innovative legal sector, we believe that AI will grow in importance. That is why our partnership with the University of Liverpool is such an exciting opportunity for us to pioneer the way towards greater innovation and development. As a forward-thinking law firm, we strive to remain at the forefront of our industry, challenging the traditional way of doing things to pave the way for positive change.

 

“We’re really looking forward to working with the students and the University of Liverpool to share knowledge and explore how technology can help make for a more effective legal sector.”

 

For more information, please visit www.fletcherssolicitors.co.uk

SENIOR MARKETING HIRE FOR GROWING LITIGATION FIRM

Merseyside-based Your Legal Friend has further strengthened its senior team with the appointment of a new Head of Marketing.

John King joins the growing litigation firm to enhance its digital presence and develop integrated profile-raising campaigns for its specialist departments.

With over five years’ experience in legal services marketing, John has a track record in driving cost efficiencies, increasing online visibility and lead generation whilst developing consumer brands.

He leads a team of six who are supporting the organisation’s growth in medical negligence, industrial disease, professional negligence and personal injury.

John will also deliver marketing activity around a number of key cases, such as the pursuit of a group litigation order against Watchstone Group Plc (formerly known as Quindell), as well as further developing the Birkenhead firm’s CSR programme.

Colin Gibson, Chief Operating Officer at Your Legal Friend, commented: “We operate in a highly competitive market which requires a detailed understanding of how to use digital channels to create efficient and effective campaigns.

“John’s extensive knowledge and expertise will ensure we continue to communicate our services to potential clients in a highly targeted and measurable way.”

John King added: “Your Legal Friend exhibits a great appetite for digital innovation and has a strong team with a highly professional, client-centric approach.

“Their desire to test new technologies and to trial new digital channels sets them apart from most firms and I’m looking forward to working with the team to ensure that we harness the best of what ‘digital’ has to offer across all of our marketing and communications activity.”

John’s appointment follows a number of senior hires by Your Legal Friend. Dominic Timmons joined as Head of Compliance earlier this year, whilst Claire Critchley was recently appointed as Head of Department for Financial, Property and Professional Claims.

Founded in 1983, the Merseyside-headquartered business employs over 240 people and has supported around 200,000 clients over the last 30 years.

 

Leading Clinical Negligence Law Firm Announces Opening of 50 Person Manchester Office

Fletchers Solicitors, one of the largest law firms in the UK specialising in clinical negligence, is to open a new office in the heart of Manchester employing up to 50 people.

The office, on the 15th floor in St James’ Tower on Charlotte Street, will be operational by February 2017 creating one of the city’s largest specialist clinical negligence teams.

Fletcher’s headquarters will remain in Southport, where 340 people are currently employed across the firm’s clinical negligence and serious personal injury teams, as well as its administrative support.

The new office continues the firm’s growth, which has seen it expand from a team of 90 people in 2012, as it aims to enter the UK’s list of Top 100 Law Firms by 2018.

This year Fletchers has also experienced strong financial growth with revenue increasing by 37 per cent rise and profit before tax by 50 per cent.

CEO Ed Fletcher said: “Manchester was the logical choice for our second location, with the city firmly established as the capital of UK clinical negligence practice.

“We will be aiming to add the brightest and best lawyers to our already successful team.  Maintaining the same working practices and culture that led to Fletchers being named as one of The Sunday Times Best Places to Work earlier this year.”

Fletchers cites investment and innovation as the reasons for its impressive growth, creating what it describes as the future model for law firms.

Ed Fletcher adds: “We are extremely pleased with the company’s market position in a period of competitive and regulatory change. The growth, which has led us to opening the Manchester office, is a positive step towards achieving our goal of becoming a Top 100 law firm by 2018.

“By being innovative in our business practices, we have been able to champion the cause of fast and fair settlements in clinical negligence law, helping to strike the right balance between the rights of injured patients and the public interest. We see this approach as a model for future law firms that want sustainable success in a rapidly changing legal sector.

“As a result, we are now recognised with accreditations from Legal 500, Chambers and the Investors in People Gold Award and will continue on this success in the coming year.”

For more information, please visit www.fletcherssolicitors.co.uk